Moving GDSI email to the new server on Monday 2 November — what you need to do in your mail program.
On Monday 2 November GDSI email moves to a new, larger server. Your email address does not change. Your password stays the same (unless we have sent you a new one). Your existing messages are kept.
You only need to update the server settings in your mail program, once. The change itself takes about 5 minutes; with IMAP, refreshing a large mailbox can take longer — just leave the program open.
mail.your-server.de) and contact us.Your account is set up in one of two ways. The steps below say where to see which one you have.
| Setting | Value |
|---|---|
| User name | your full email address, e.g. name@gdsi.ie |
| Password | your current password (unchanged) |
| Incoming server | mail.your-server.de |
| IMAP | port 993, encryption SSL/TLS |
| POP3 | port 995, encryption SSL/TLS |
| Outgoing server (SMTP) | mail.your-server.de |
| SMTP | port 587, encryption STARTTLS, authentication on (same user name and password) |
@gdsi.ie account. The Type column shows POP/SMTP or IMAP/SMTP — note which one you have.mail.your-server.de.995, tick This server requires an encrypted connection (SSL/TLS). Do not change the “Leave a copy of messages on the server” options.993, encrypted connection: SSL/TLS.587, encrypted connection: STARTTLS (in older versions it is called TLS).POP your folders and old messages stay on your computer exactly as before. IMAP Outlook will refresh your folders from the new server; with a large mailbox this can take a while — leave Outlook open.
New Outlook does not let you edit server settings, so here — and only here — the account is removed and added again. This is safe only for IMAP, because your messages are on the server.
@gdsi.ie account click Manage → Remove.mail.your-server.de, port 993, secure connection SSL/TLSmail.your-server.de, port 587, secure connection StartTLSIf Outlook does not show the server fields or cannot connect, stop and email us — you can keep working in webmail meanwhile.
@gdsi.ie account on the left. The account type (POP or IMAP) is shown under the account name.mail.your-server.de
995, tick Use SSL to connect993, tick Use SSL to connectmail.your-server.de, port 587, tick Use SSL to connect.POP your stored messages stay on the Mac. IMAP folders are refreshed from the new server — leave Outlook open for a while.
@gdsi.ie account click Server Settings. Server Type at the top shows POP Mail Server or IMAP Mail Server.mail.your-server.de. If Thunderbird warns that you are changing the server name, click OK — this warning is expected. (Never accept an SSL/TLS certificate warning.)995 IMAP 993.
Connection security SSL/TLS, Authentication method Normal password,
User Name your full email address.mail.your-server.de, Port 587, Connection security STARTTLS,
Authentication method Normal password, User Name your full email address → OK.POP your local folders and old messages stay exactly as they are. IMAP Thunderbird refreshes your folders from the new server — leave it open for a while.
mail.your-server.de. User Name must be your full email address; leave the password as it is.mail.your-server.de, User Name your full email address, Password your current password,
Use SSL on, Authentication Password, Server Port 587 → Done.993 / POP 995.Then open the Mail app and pull down on the Inbox to refresh.
mail.your-server.de,
port IMAP 993 / POP 995, security SSL/TLS
(never the option that says “accept all certificates” or turns certificate checking off),
user name your full email address, password your current password.mail.your-server.de, port 587, security STARTTLS
(again, not the “accept all certificates” variant), authentication on, same user name and password.POP users: webmail only shows messages that are still on the server — the messages already downloaded to your computer stay in your mail program.
Need help? Email support@activemedia.ua with your email address, the name of your mail program and the exact error message (a photo or screenshot of the error is fine). Never send your password by email.