GDSI — email setup on the new server

Moving GDSI email to the new server on Monday 2 November — what you need to do in your mail program.

What is happening

On Monday 2 November GDSI email moves to a new, larger server. Your email address does not change. Your password stays the same (unless we have sent you a new one). Your existing messages are kept.

You only need to update the server settings in your mail program, once. The change itself takes about 5 minutes; with IMAP, refreshing a large mailbox can take longer — just leave the program open.

When to do it

  1. Please wait for our email on Monday morning saying the new server is ready.
  2. Then follow the steps for your mail program below.
  3. Do not change anything before Monday — until then the old settings must stay as they are.

Three simple rules

  1. Edit, do not delete. In most mail programs you simply update the settings of the account you already have. New Outlook for Windows is the only exception — follow its own steps below. Anywhere else, if you think you need to remove the account, write to us first.
  2. Never accept a certificate warning. If you see a message about an untrusted or invalid certificate, click Cancel, check the server name (mail.your-server.de) and contact us.
  3. Another mail program? If yours is not listed here, write to us and we will send you the steps.

POP or IMAP?

Your account is set up in one of two ways. The steps below say where to see which one you have.

  • POP messages are downloaded and stored on your computer. They stay there exactly as before; new messages will come from the new server.
  • IMAP messages are kept on the server. We have copied your mailbox to the new server, so all folders will appear again once you connect.

New server settings

SettingValue
User nameyour full email address, e.g. name@gdsi.ie
Passwordyour current password (unchanged)
Incoming servermail.your-server.de
IMAPport 993, encryption SSL/TLS
POP3port 995, encryption SSL/TLS
Outgoing server (SMTP)mail.your-server.de
SMTPport 587, encryption STARTTLS, authentication on (same user name and password)

Outlook (classic) — Windows

Outlook 2016 / 2019 / 2021 / Microsoft 365 with the File menu

For both POP and IMAP — edit the existing account

  1. Open Outlook and click File → Account Settings → Account Settings…
  2. On the Email tab, select your @gdsi.ie account. The Type column shows POP/SMTP or IMAP/SMTP — note which one you have.
  3. Click Change…
  4. Set Incoming mail server and Outgoing mail server (SMTP) to mail.your-server.de.
  5. Set User Name to your full email address. Leave the password as it is. Tick Remember password.
  6. Click More Settings… → Outgoing Server tab → tick My outgoing server (SMTP) requires authentication → choose Use same settings as my incoming mail server.
  7. Open the Advanced tab:
    • POP Incoming server (POP3): 995, tick This server requires an encrypted connection (SSL/TLS). Do not change the “Leave a copy of messages on the server” options.
    • IMAP Incoming server (IMAP): 993, encrypted connection: SSL/TLS.
    • Outgoing server (SMTP): 587, encrypted connection: STARTTLS (in older versions it is called TLS).
  8. Click OK → Next. If Outlook runs a test, both lines should complete without errors. Click Close → Finish.
  9. If Outlook asks for your password, enter your current password and tick Remember my credentials.
Different window? Newer Microsoft 365 versions may open a window called POP Account Settings or IMAP Account Settings instead. Fill in the same values under Incoming mail and Outgoing mail (server, port, encryption method), make sure Require logon using Secure Password Authentication (SPA) is not ticked, then click Next → Done. You can also close Outlook and use Control Panel → Mail (Microsoft Outlook) → Email Accounts → Change…, which opens the classic window described above.

POP your folders and old messages stay on your computer exactly as before. IMAP Outlook will refresh your folders from the new server; with a large mailbox this can take a while — leave Outlook open.

New Outlook — Windows

The new Outlook app (toggle New Outlook on, no File menu)

Before you start

New Outlook does not let you edit server settings, so here — and only here — the account is removed and added again. This is safe only for IMAP, because your messages are on the server.

  1. Open https://webmail.your-server.de, log in with your full email address and password, and check that your folders and messages are there.
  2. Make sure you have no unsent drafts that you still need.
If your account is POP, you are not sure, or webmail does not show your messages — do not remove anything. Email support@activemedia.ua and we will help you.

IMAP Remove the old account

  1. Click the gear icon (Settings, top right) → Accounts → Email accounts.
  2. Next to your @gdsi.ie account click Manage → Remove.
  3. If Outlook asks where to remove it, choose Remove from this device. Do not choose “Remove from all devices”.

IMAP Add it again with the new settings

  1. In the same Email accounts page click Add account.
  2. Type your full email address and click Continue.
  3. If Outlook offers a provider list, choose IMAP.
  4. Enter your password, then click Show more (advanced settings) and fill in:
    • IMAP incoming server: mail.your-server.de, port 993, secure connection SSL/TLS
    • SMTP outgoing server: mail.your-server.de, port 587, secure connection StartTLS
    • User name (incoming and outgoing): your full email address; password: your current password
  5. Click Continue. Your folders will appear and fill up over the next few minutes.

If Outlook does not show the server fields or cannot connect, stop and email us — you can keep working in webmail meanwhile.

Outlook for Mac

Microsoft Outlook on a MacBook / iMac

For both POP and IMAP — edit the existing account

  1. Open Outlook. In the menu bar click Outlook → Settings… (on older versions Preferences…) → Accounts.
  2. Select your @gdsi.ie account on the left. The account type (POP or IMAP) is shown under the account name.
  3. Check User name is your full email address. Leave the password as it is.
  4. Incoming server: mail.your-server.de
    • POP port 995, tick Use SSL to connect
    • IMAP port 993, tick Use SSL to connect
  5. Outgoing server: mail.your-server.de, port 587, tick Use SSL to connect.
  6. Click More Options… under the outgoing server → Authentication: Use Incoming Server Info → OK.
  7. Close the Accounts window. If you are asked for your password, enter your current password and choose to save it.

POP your stored messages stay on the Mac. IMAP folders are refreshed from the new server — leave Outlook open for a while.

No server fields, or they are greyed out? This happens in some versions of the new Outlook for Mac. Do not remove the account — email support@activemedia.ua and we will help you set it up.

Thunderbird (Mozilla)

Windows, Mac or Linux

For both POP and IMAP — edit the existing account

  1. Click the ≡ menu (top right) → Account Settings.
  2. Under your @gdsi.ie account click Server Settings. Server Type at the top shows POP Mail Server or IMAP Mail Server.
  3. Set Server Name to mail.your-server.de. If Thunderbird warns that you are changing the server name, click OK — this warning is expected. (Never accept an SSL/TLS certificate warning.)
  4. Set the Port: POP 995   IMAP 993. Connection security SSL/TLS, Authentication method Normal password, User Name your full email address.
  5. Click the account name itself (the line above Server Settings). At the bottom, Outgoing Server (SMTP) shows which outgoing server this account uses — remember its name. If you use other email accounts in Thunderbird (not GDSI) and they use this same outgoing server, stop here and write to us.
  6. In the left column, at the very bottom, click Outgoing Server (SMTP), select that same server and click Edit…
  7. Set Server Name mail.your-server.de, Port 587, Connection security STARTTLS, Authentication method Normal password, User Name your full email address → OK.
  8. Close and reopen Thunderbird. If asked for the password, enter your current password and tick Use Password Manager to remember this password.

POP your local folders and old messages stay exactly as they are. IMAP Thunderbird refreshes your folders from the new server — leave it open for a while.

iPhone / iPad — Mail app

The built-in Apple Mail app on iOS / iPadOS

For both POP and IMAP — edit the existing account

  1. Open Settings → Apps → Mail → Mail Accounts (on older iOS: Settings → Mail → Accounts).
  2. Tap your GDSI account. If you see a line with your email address under IMAP (or Account), tap it to open the account details.
  3. Under Incoming Mail Server set Host Name to mail.your-server.de. User Name must be your full email address; leave the password as it is.
  4. Under Outgoing Mail Server tap SMTP → tap the primary server (at the top) and set: Host Name mail.your-server.de, User Name your full email address, Password your current password, Use SSL on, Authentication Password, Server Port 587 → Done.
  5. Go back to the account details, open Advanced and check: Use SSL on, Authentication Password, Server Port IMAP 993 / POP 995.
  6. Tap Done (top right). The iPhone checks the settings — wait until it finishes.

Then open the Mail app and pull down on the Inbox to refresh.

Blue Mail

Blue Mail app on a phone or computer

For both POP and IMAP — edit the existing account

  1. Open Blue Mail → tap the menu (☰) → Settings → Accounts.
  2. Tap your GDSI account → Incoming/Outgoing Settings.
  3. Incoming (keep the existing type, IMAP or POP3): server mail.your-server.de, port IMAP 993 / POP 995, security SSL/TLS (never the option that says “accept all certificates” or turns certificate checking off), user name your full email address, password your current password.
  4. Outgoing (SMTP): server mail.your-server.de, port 587, security STARTTLS (again, not the “accept all certificates” variant), authentication on, same user name and password.
  5. Save the changes. Blue Mail will reconnect; your folders refresh in a few minutes.

Webmail (any browser)

Read and send email without any mail program

Log in

  1. Open https://webmail.your-server.de in any browser.
  2. On the KONSOLE Webmail login page enter User name: your full email address, Password: your current password. Leave Mode as Automatic, choose your Language and click Login.
  3. Bookmark the page. After the move, new messages will no longer arrive in the old webmail.

POP users: webmail only shows messages that are still on the server — the messages already downloaded to your computer stay in your mail program.

Check that it works

  1. Send a short test message to yourself — it should arrive in your Inbox and appear in Sent.
  2. Send a test message to an outside address (for example a personal Gmail) and reply to it, so you know both directions work.
  3. IMAP Open Sent, Drafts and a couple of your own folders and check that your messages are there.
  4. If you read GDSI email on more than one device (e.g. a computer and a phone), update each of them.

Need help? Email support@activemedia.ua with your email address, the name of your mail program and the exact error message (a photo or screenshot of the error is fine). Never send your password by email.